Booking- and cancellation terms for programs

Confirming the reservation
The offer made by SaimaaHoliday is valid two weeks from the offering date unless otherwise stated. When confirming please inform the program you have chosen, timing and number of participants. Please note that we have not made any advanced bookings for your group when the offer was made. To guarantee the availability for the services, please contact us as soon as possible.

Menu- and drink choices as well as special diets must be informed at least one week before the program starts. We will accept a changed number of participants for a confirmed order by a written notice at least 7 working days before the date of the activity. This will be taken into notice in the final bill. 

Program rules
SaimaaHoliday reserves the right to change the routing, timing or contents of the programs, for instance because of difficult weather conditions. The client must inform the sales office or the guides in advance if there are some health problems in the group. If the physical condition of the client will change or the client will put his/herself or others in danger, SaimaaHoliday reserves the right to interrupt the program. The participants of the programs have to follow the guide’s instructions. The self risk of motor boats and snow mobiles is 500-800 euro/damage. Drivers are not allowed to drink alcohol before or during the trip.

If the client arrives late for the program SaimaaHoliday has the right to charge an extra 35 euro/starting hour/ staff member.

Cancellations
Cancellation made at least 2 weeks before the program is free of charge. Less than 2 weeks before the starting date SaimaaHoliday has the right to charge 50 % of the reservation, if we cannot sell the capacity again. For cancellations or changes less than 7 days before the activity, we will charge 100% of the booking.